HIRING: Sales and Customer Service Assistant

Cordoba Music Group is a leading manufacturer and distributor of acoustic and electric guitars, ukuleles, basses and musical instrument accessories.  Some of CMG’s brands include Cordoba Guitars®, Guild Guitars®, DeArmond® and HumiCase®, which are internationally distributed and played by a wide range of musicians.  Cordoba is the largest supplier of nylon string guitars and ukuleles in U.S. retail chains, online retailers, and independent dealers across the USA. Guild is an iconic brand of acoustic and electric instruments with roots going back to the early 50’s. Other CMG brands include Savarez®, and Aquila®, of which CMG is the largest importer and U.S. distributor.  The company’s corporate headquarters are located in Santa Monica, CA, and distribution and manufacturing facility is in Oxnard, CA.

The Sales and Customer Service Assistant will be responsible for supporting our Sales department as a part of our team in Santa Monica.  The Assistant will work closely with internal team members in both Inside Sales and Customer Service, and will process a variety of transactions related to our end-user customers. Additionally, this person will be responsible for answering customer phone calls, and writing responses to emails that are submitted through our websites.

Responsibilities

  • Processing webstore orders, promotional orders, and warranty replacement parts shipping to dealers and end users
  • Vetting and submitting warranty claims, and processing related transactions
  • Answering phone calls from dealers and end users
  • Responding to emails from end users
  • May also assist with reporting and additional projects as needed

Requirements

  • Excellent written and verbal communication skills
  • Strong organizational, time management, and problem-solving skills
  • Excellent attention to detail
  • Very comfortable with use of computers, ERP systems, Microsoft Office (Outlook, Excel), web
  • Varied administrative functions including, but not limited to, data entry, invoicing, reconciliation in multiple systems
  • Comfortable with heavy email and phone volume, including inside sales support and customer service
  • Discipline and interest in processes, process improvement and efficient operations, including comfort working with systems
  • Love of music and/or guitars a huge plus!

Please send cover letter, resume, and compensation requirements to hiring@cordobamusicgroup.com with “Sales & Customer Service Assistant” followed by your name as the subject.  No phone calls please.

Please note that this job specification is not intended to be a complete list of duties, and additional responsibilities may be assigned as needed.


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